When you become a client, we will provide you with several key services related to your web analytics needs. All of these services are included at no extra cost with each plan we offer.
#1: One-on-One Expert Consultation
As soon as you sign up we will assign a web analytics expert to your account. We will work with you one-on-one over the phone and by email to help you make the right decisions. We will go over the information with you to help you to understand the reports, and how to apply the information to your company. We will make recommendations of what types of changes you should make to your webpages and marketing efforts. We will help you to obtain the specific information you are looking for. We will show you how to use the reports and information to make real changes to your online business and to increase your conversion rate.
#2: Web Analytics Reports
We will custom build for you a complete suite of web analytics reports, charts, and graphs which are uniqe to your online business. Every report is designed based on your needs and goals. We have a team of web analytics experts who will manually observe your visitor behavior in order to decide which reports to make, and will craft each report uniquely to you. Also, if there is specific information you are looking for, we will construct reports which are designed to show that information. There is no learning curve to using our reports because we build them for you with the information you need already there. There is no cumbersome interface, and no technical skills to master.
#3: Dynamic and Real Time Reporting
Every report we create is dynamic and changes real-time. Every report has an interface which you can log into at any time to see your statistics with up-to-the-minute accuracy. When we create a report for you, we are not merely creating a single document or chart for you to look at and save. We are actually custom-developing a web analytics report which will automatically change as your data changes. It is as though you had your very own web analytics software built just for your company.
#4: Continual Updates
We do not simply build one set of dynamic reports for you, but rather we continually update and add to these reports as we learn more about your online business and visitor behavior. We may start with one report showing visitors who went to a particular page, and then over time expand that to show those same visitors visiting other areas of your website. Another report may start out by showing the various keywords people use to find your website, and then be expanded to group those keywords by related topic, by searches that indicate people who already know who you are, and more. We continue to update every report on a weekly basis to ensure you have the best information possible.
#5: 24/7 Support
Included in every plan is free 24/7 phone and email support. If you need anything at all at any time, simply email or call us and we will be glad to help you. We believe in providing every client with the best service possible not just when it comes to the service we offer, but also when it comes to the support we provide.